At Eartha Essentials, we strive to provide eco-friendly and sustainable products that you’ll love. However, if you are not completely satisfied with your purchase, we’re here to help
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- To initiate a return, please email us at [your email] with your order details and reason for return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited back to your original payment method.
Exchanges
- We offer exchanges only for defective or damaged products. If you receive a faulty item, contact us within 48 hours of delivery with photos.
Late or Missing Refunds
- If you haven’t received a refund yet, check with your bank or payment provider, as processing times may vary.
We appreciate your support in making sustainable choices! 🌿
